Terms and Conditions

Complete Computing SW Ltd Terms and Conditions.

Last Updated 10/3/2018
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  1. These Terms and Conditions
    2. Our Contract
    3. Prices and Payment
    4. Delivery
    5. Missing, Damaged or Incorrect Orders
    6. Cancellations and Returns (Store & mail order)
    7. Data Backup
    8. Our Websites
    9. Title of goods
    10. General
  2. These Terms and Conditions
    These Terms and Conditions apply to all transactions on this site over the phone and though our store. Please read them carefully. They do not affect your statutory rights.
    We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above).
    Please note that different terms (including prices, delivery charges, delivery times and returns policies) may also apply to purchases made in our store.
  3. Our Contract
    Acceptance of your order and the creation of a legally binding contract between us will only occur when we confirm your order.
    Alternatively, we may decline all or part of your order for any reason, in which case our third email will tell you so.
    When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks This helps to protect you and us against fraudulent transactions.
    We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit our store. Please note that products, prices and offers in our store may differ.
  4. Prices and Payment
    All prices and charges on this site or in-store are shown in UK pounds sterling. They include VAT but exclude delivery charges.
    The total cost of your order will be the price of the products you order, any additional services you choose (e.g. installation), plus the applicable delivery charge.
    Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or suggest that you visit our store.
    We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
    We accept payment by Cash, Most debit and credit cards. Payment is deducted when we process/take your order.
  5. Delivery
    Delivery must be to the address at which your payment card account is registered, which must be in the United Kingdom (this excludes the Channel Islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

How we Deliver
Most products are delivered either by courier or by post, depending on their size and value. However, some products, especially larger ones, may be delivered by courier delivery service or by the manufacturer. We will notify you which delivery method we will use when we send you a e-mail. Very occasionally various products in the same order may be delivered separately.

Delivery Times
Delivery times are calculated in working days – i.e. Monday to Friday inclusive. If you order after 1.00pm, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.
Postal and Courier Deliveries, 1 – 3 Working Days
Postal and courier deliveries should arrive within 1 – 3 working days of placing your order (Please allow up to double during sale periods)
Courier deliveries are usually made between 9am and 5pm. PLEASE REMEMBER most deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. If for any reason the item ordered becomes out of stock, we will inform you before your payment is taken.
We try very hard to ensure that you receive your order in pristine condition. In the unlikely event that a product arrives damaged or faulty, please contact us within 24 hours by calling 01237 478012.

  1. Missing, Damaged or Incorrect Orders
    We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please contact us within 24 hours by calling 01237 478012.
  2. Cancellations and Returns
    Buying from our store:
    You can return your purchase at any time either before or up to 14 days afterwards by returning the product unused or as new to our store (please bring your receipt with you and the card you paid with, so that it can be credited). If not, faulty we may offer you a part or full refund at the managers discretion. Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. (Pre-recorded DVDs, CDs and other software must be sealed). Any ‘Free Gifts’ received with the product must also be returned.
    You will receive a full refund.
    Buying by mail order: You can cancel your purchase at any time either before or up to 28 days after delivery by e-mailing us at sales@cc-sw.co.uk or by phoning us on 01237 478012. Or in writing / person to: After Sales, Complete Computing SW, 43 Old Town, Bideford, Devon, EX39 3BH (along with the product). This will include a refund of the delivery charge if applicable.
    Restocking Fee: If you are returning a product for any reason apart from it being faulty or incomplete then we reserve the right to charge a 10% re-stocking fee.

We cannot cancel your purchase when:
you return your product to a store without any proof of purchase.
There is a contract for services with the product and you have started using the services (this would include, e.g. a broadband subscription, but not an extended warranty service agreement);
The seal has been broken on any software including games; or the goods were a special order to your specification.

Return of Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances.
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).
Please return the product to a Complete Computing SW store or phone us on 01237 478012 (9am to 6pm Monday to Friday, 10am to 5pm Saturday). If a fault occurs while you are abroad, please contact us before you return to the UK.
This promise does not cover faults caused by accident, neglect, misuse or adverse wear and tear. For consumable items (e.g. non-rechargeable batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery.
If a pre-recorded DVD, CD or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.
This will include a refund of the delivery charge if ordered by mail order.

  1. Data Backup
    Please ensure that you back up your information before bringing your PC to Complete Computing SW for a repair or upgrade.
    We cannot accept any responsibility for loss of your data whilst in our possession.
    Please try to be precise if and when you require any information to be backed up before we book in / commence work on you PC.
  2. Our Websites
    We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
    You may not create any link to our websites without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
  3. Title of goods
    All products remain the property of Complete Computing SW until paid for in full.
  4. General
    These terms and conditions and all transactions relating to our company are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
    Your data protection rights are set out in our Privacy Policy.
    Any other websites to which you link from our site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.